Crossing Paths with Margaret Wheatley

Photo Credit: Craig Neal

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Purpose Fellow, Margaret Wheatley

by Craig Neal

On Tuesday, I attended an amazing gathering with Margaret Wheatley and Barbara McAfee. Meg is a catalyst of new thought and profound action; Barbara is a cross-pollinator and joy-bringer. 

Patricia and I created a traveling conversation with Meg back in 2002 and 2003 to support her newest book and its powerful premise that we are all change-makers. Turning to One Another: Simple Conversations to Restore Hope to the Future. On Tuesday, Meg spoke to her latest book: Who Do We Choose To Be? Facing Reality | Claiming Leadership | Restoring Sanity

Meg: “When Turning to One Anotherwas first published in 2002, I made a rash statement:

‘I believe we can change the world if we start listening to one another again.’ I still believe this. I still believe that if we turn to one another, if we begin talking with each other – especially with those we call stranger or enemy – then this world can reverse its darkening direction and change for the good. And I know with all my heart that the only way the world will change is if many more of us step forward, let go of our judgments, become curious about each other, and take the risk to begin a conversation.”

A poem by Meg that has been shared many times in our Art of Convening Training programs:

There is no power greater than a community discovering what it cares about.

Ask: “What’s possible?” not “What’s wrong?” Keep asking.

Notice what you care about.

Assume that many others share your dreams.

Be brave enough to start a conversation that matters.

Talk to people you know.

Talk to people you don’t know.

Talk to people you never talk to.

Be intrigued by the differences you hear.

Expect to be surprised.

Treasure curiosity more than certainty.

Invite in everybody who cares to work on what’s possible.

Acknowledge that everyone is an expert about something.

Know that creative solutions come from new connections.

Remember, you don’t fear people whose story you know.

Real listening always brings people closer together.

Trust that meaningful conversations can change your world.

Rely on human goodness. Stay together.

Thank you, Meg and Barbara, for a great gathering and even better conversation. Conversation and engagement with one another creates a community of purpose and provides a way to grow with one another. Take advantage of this weekend and engage with those around you! 

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Purpose Moment

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#PurposefulLeadership #Purpose #Leadership #Convening #ArtofConvening #Engagement #TrueNorth

2017 Center for Purposeful LeadershipThe Art of Convening

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The Nature of Leadership, Engagement and The Art of Convening

photo credit: Daniel Scotton

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"Convening leaders create and manage the social space within which citizens get deeply engaged. Through this engagement, citizens discover that it is in their power to resolve something or at least move the action forward."

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A blog interview with Bob Nordquist demonstrated the impact of convening when one is willing to take a big risk based on being in touch with core purpose. In Bob's case, it was the courage to risk his credibility by introducing a new business meeting design based on collaborative principles.

CPL friend and mentor, Peter Block speaks eloquently about the courageous nature of leader as convener in the piece below:

Leadership is Convening

The following is an excerpt from Community: The Structure of Belonging, by Peter Block, Berrett-Koehler Publishers, May 2008. 

In communal transformation, leadership is about intention, convening, valuing relatedness, and presenting choices. It is not a personality characteristic or a matter of style, and therefore it requires nothing more than what all of us already have.

This means we can stop looking for leadership as though it were scarce or lost, or it had to be trained into us by experts. If our traditional form of leadership has been studied for so long, written about with such admiration, defined by so many, worshipped by so few, and the cause of so much disappointment, maybe doing more of all that is not productive. The search for great leadership is a prime example of how we too often take something that does not work and try harder at it. I have written elsewhere about reconstructing a leader as the social architect.

Not a leader as a special person, but a leader as a citizen willing to do those things that have the capacity to initiate something new in the world. In this way, leader belongs right up there with cook, carpenter, artist, and landscape designer. It is a capacity that can be learned by all of us, with a small amount of teaching and an agreement to practice. The ultimate do-it-yourself movement. 

 Community building requires a concept of the leader as one who creates experiences for others––experiences that in themselves are examples of our desired future. The experiences we create need to be designed in such a way that relatedness, accountability, and commitment are every moment available, experienced, and demonstrated. David Isaacs of the World Café calls this “relational leadership.”  

This concept of leadership means that in addition to embracing their own humanity, which is the work of every person, the core task of leaders is to create the conditions for civic or institutional engagement. They do this through the power they have to name the debate and design gatherings. We use the term gathering because the word has different associations from what we think of when we say “meeting.” Most people do not even like meetings, and for good reason. They are frequently designed to explain, defend, express opinions, persuade, set more goals, and define steps––the result of which is to produce more of what currently exists. These kinds of meetings either review the past or embody the belief that better planning, better managing, or more measurement and prediction can create an alternative future. So the word gathering is intended to distinguish what we are talking about here, something with more significance than the common sense of the meeting.  

Engagement Is the Point

Leadership begins with understanding that every gathering is an opportunity to deepen accountability and commitment through engagement. It doesn’t matter what the stated purpose of the gathering is. Each gathering serves two functions: to address its stated purpose, its business issues; and to be an occasion for each person to decide to become engaged as an owner. The leader’s task is to structure the place and experience of these occasions to move the culture toward shared ownership.  

Photo credit: pexels.com

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This is very different from the conventional belief that the task of leadership is to set a vision, enroll others in it, and hold people accountable through measurements and reward. Consider how most current leadership trainings assert the following:  

• Leader and top are essential. They are role models who need to possess a special set of personal skills.

• The task of the leader is to define the destination and the blueprint to get there.

• The leader’s work is to bring others on board. Enroll, align, inspire.

• Leaders provide the oversight, measurement, and training needed (as defined by leaders).

Each of these beliefs elevates leaders as an elite group, singularly worthy of special development, coaching, and incentives. All of these beliefs have face validity, and they have unintended consequences. When we are dissatisfied with a leader, we simply try harder to find a new one who will perform more perfectly in the very way that led to our last disappointment. This creates a level of isolation, entitlement, and passivity that our communities cannot afford to carry.  

The world does not need leaders to better define issues or to orchestrate better planning or project management. What it needs is for the issues and the plans to have more of an impact, and that comes from citizen accountability and commitment. Engagement is the means through which there can be a shift in caring for the well-being of the whole, and the task of a leader as convener is to produce that engagement.

The Art of Convening

The shift is to believe that the task of leadership is to provide context and produce engagement, to tend to our social fabric. It is to see the leader as one whose function is to engage groups of people in a way that creates accountability and commitment. In this way of thinking we hold leadership to three tasks:  

• Create a context that nurtures an alternative future, one based on gifts, generosity, accountability, and commitment.

• Initiate and convene conversations that shift people’s experience, which occurs through the way people are brought together and the nature of the questions used to engage them.

• Listen and pay attention.

Convening leaders create and manage the social space within which citizens get deeply engaged. Through this engagement, citizens discover that it is in their power to resolve something or at least move the action forward.  

Engagement and the accountability that grows out of it occurs when we ask people to be in charge of their own experience and act on the well-being of the whole. Leaders do this by naming a new context and convening people into new conversations through questions that demand personal investment. This is what triggers the choice to be accountable for those things over which we can have power, even though we may have no control.   

In addition to convening and naming the question, we add listening to the critical role of leadership. Listening may be the single most powerful action the leader can take. Leaders will always be under pressure to speak, but if building social fabric is important, and sustained transformation is the goal, then listening becomes the greater service.   

This kind of leadership––convening, naming the question, and listening––is restorative and produces energy rather than consumes it. It is leadership that creates accountability as it confronts people with their freedom. In this way, engagement-centered leaders bring kitchen table and street corner democracy into being.

 2017 Center for Purposeful LeadershipThe Art of Convening

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Purpose Moment

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#PurposefulLeadership #Purpose #Leadership #Convening #ArtofConvening #Engagement #CommitmenttoAction

2017 Center for Purposeful LeadershipThe Art of Convening

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Transformational Leader Updates: Where is Richard Leider now?

photo credit: craig neal

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In October 2016, Heartland/CPL celebrated its 20th anniversary with Uber Master Coach Richard Leider. Richard, a longtime friend of CPL and best-selling author of The Power of Purpose, spoke to the top 3 lessons of the meaning of purpose:

1. Purpose is a Choice
2. Purpose is an aim outside yourself
3. Purpose is a practice

Richard’s definition of Purpose: "Your aim or goal. Your reason for being. Your reason for getting up in the morning." In leading others to their true purpose, Richard poses these 3 questions to ask yourself for self-discovery:

1. What do I stand for?
2. What won’t I stand for? What are my values, boundaries?
3. Who do I stand with?

Since we last saw Richard at our conference, he continues to coach and speak on finding and leading a purposeful life. At a leadership breakfast in February, Richard spoke about the power of purpose and how to activate your purpose daily. Richard also spoke at St. Cloud’s Well-Being Summit, addressing the importance of “Working on Purpose. Living on Purpose. Leading on Purpose." Later in February Richard led a Webinar on Repacking On Purpose focusing on life transitions.

cpl is fortunate to have a friend as visionary, influential and inspirational as Richard. Check out Richard's foreword to our book The Art of Convening. If you or your organization are interested in convening with more purpose, call us today at 612.920.3039 to begin your journey. For more updates on CPL and other leaders in the community, connect with us on our LinkedIn page.

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Report from the Field: Convening and Flushing Your Toilet

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"Over 30 years I have come to learn that we need to protect the environment WITH you, not FROM you."

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Welcome! This is the first in a new series on creating purpose in your life and work and how leaders convening with purpose create the outcomes you want. Let's get to it..

Bet you never thought about what happens when you flush the toilet or watch the water go down your sink. Bob Nordquist not only cares, but has created a unique workshop for customer engagement in a 3.5 million population system. Watch Bob tell his story about how he implemented a recent successful workshop using convening skills, focused on purpose.

In this segment, Craig Neal interviews Bob Nordquist, Industrial Waste and Pollution Prevention Manager at Environmental Services in the Metropolitan Council of the Twin Cities, and Art of Convening graduate.

Click here to watch video [6:39 minutes]

#PurposefulLeadership #Purpose #Leadership #Convening #ArtofConvening #AuthenticEngagement

StoryNotes

Craig: Tell me a bit about your position at MCES

Bob: I am the Industrial Waste & Pollution Prevention Manager. With a staff of 30 engineers, scientists, technicians and administrative staff, we issue and administer permits to over 850 Industrial Users of the sanitary sewer system, to protect the rivers of our region and our facilities, sewer workers and the public health. We do this by controlling the discharge of pollutants to the sanitary sewer.

Craig: Frame the IW workshop – purpose/intent/goals

Invitation? How did you frame? Why should they come and how many did come?

Bob: I opened the workshop by telling our Industrial Users that I came to this job 30 years ago, fresh out of college and eager to protect the waters of our region and that my attitude at the time was that I had to protect the environment from – you the Industrial Users. Over 30 years I have come to learn that we need to protect the environment WITH you, not FROM you. This shows our overall purpose – to invite the Industrial Users, our customers, to join us in collaboration to meet a common goal. The goal of the workshop was to show that this was an actual, tangible change and not just lofty words.

Craig: Tell me about the format and how it was different than the past workshops – what was unique?

How was the physical space different and how did you create the container?

Bob: It was a conversation rather than a lecture. 

The first change we made was to the name of the event.  For sixteen years we had held an annual Industrial Customer Forum. There was a lot of PowerPoint to present our rates for the next year and a few slides on what was new in Environmental Regulations. There was a short question and answer session, but the meeting was held late enough in the year, that it was unlikely anything would change, especially concerning the rates.  Our attendance had dwindled to the point where only 12 people had shown up in the previous year.

This year we changed this to an Industrial Workshop and we held it in April. We had an idea what next year’s rates were going to be and we knew what was driving them, but they were not ready to propose yet. We set this up so that after a short introduction to tell people what to expect about the format, and to stress our commitment to action, we pulled the dividers in the meeting room and broke into two small groups – one for financial issues and one for regulatory issues. We sat in a circle with a facilitator and introduced topics, then encouraged our customers to share their thoughts. We had a staff member recording the notes on large easels.

Another change is that prior to the actual workshop we hosted an open house, with informational tables with staff to answer questions and promote conversations.

Craig: Tell me about the outcomes/learnings for you personally and for ES.

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Bob: We learned we have willing partners. I learned to take a risk. I learned a lot about my staff and how professional they are.

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I'm interested in the “listening session.” Why was that important and how did you create the comfort?

Bob: We had specific comments in several areas that we are working on addressing. These areas included financial topics and showed that there was interest in looking at evening out some of our fees and making them more transparent.  There are teams working on these now and stakeholders that we need buy-in from before I can get more specific.

We did learn that our customers appreciated the honesty and commitment to action that we demonstrated in this process. They were also pleasantly surprised with the format, in that they were expecting to be lectured to again, but instead, we sat back and listened. Not that education isn’t important and there are important things they need to know about us, but we’ve done that for years. It was time for us to listen to them.

The other thing we learned is that we need a bigger room or more of these sessions. Instead of 12 people we had over 50. That tested the limits of our facilities and staff, but it probably added to the energy and enthusiasm with which staff and attendees approached this.

Craig: Tell me about how the Art of Convening may have played a part in the success of the workshop.

Bob: I think Art of Convening played two important roles in our success. First, it gave us a wider range of tools to consider as far as creating the container and hearing all of the voices. And second, it gave us a structure to follow to make sure that with this radical change, we weren’t forgetting a vital step.

Art of Convening gave us gave us a checklist to follow using the Convening Wheel. The Invitation, understand what's At the Heart of the Matter, what is a real Commitment to Action. During the planning stage of this meeting, you and I talked about a commitment to action as the most important takeaway. 

If we go through this whole process and get the comments we were seeking, it was going to come back and bite us if our customers feel it was a waste of their time.  We committed to presenting the results to the Executive Team, but that ended up being unnecessary.  Most of the Executive Team, including the General Manager was at the workshop and actively participating and listening.

Thank you, Bob, for your time and commitment to organizational excellence at the Met Council! Stay tuned for future vlogs in this series! 

 2017 Center for Purposeful LeadershipThe Art of Convening

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Purpose Moment

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#PurposefulLeadership #Purpose #Leadership #Convening #ArtofConvening #Connectivity #CommitmenttoAction

2017 Center for Purposeful LeadershipThe Art of Convening

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Purpose Moment

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#PurposefulLeadership #Purpose #Leadership #Convening #ArtofConvening #AuthenticEngagement

2017 Center for Purposeful LeadershipThe Art of Convening

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Message from Houston: Navigating the Road to Renewal

photo credit: daniel scotton

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"The capacity to renew is an essential strength. Both women and men need renewal and resilience."

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Today's guest blogger is Kim Kristenson-Lee, CPL Team Member, who, as a resident of Houston, TX, is drawing on her resilience reserves!

With over twenty-five years of experience in increasingly challenging roles at a Fortune Five energy company, she brings thought leadership and unique approaches to overcoming difficult situations and changing times.

We are delighted she is part of the team for CPL's program When Women Lead. Here are her insights in a recent essay:

Navigating the Road to Renewal

Resilience for Women Through Purpose and Practice

Are you seeking renewal, in your life or work? Wanting more resilience? Perhaps you are being pulled by possibility, or perhaps you are being pushed by pain. How will you navigate your way forward?

The capacity to renew is an essential strength. Both women and men need renewal and resilience. Women may find they need more access to resilience than men. Women more frequently must confront conflicting roles at home and at work, and overcome unique obstacles in the business world. It is important to become aware of the great amount of resilience you already possess, as well as learning how to expand resilience. 

It Begins with Finding Your Own Authority

In our 24-7, e-enabled, and consumer-oriented culture, at least three areas demand that we learn and apply our own authority:

1. Defining purposeful use of our time and energy
2. Managing our energy expenditure
3. Finding communities that renew us

These are all life elements that avoid burnout. But no one is going to require you to renew. You must make your own commitment, chart your path, and take your journey.

1. Purposeful Use of Energy – Where Goes Your Attention?

At the heart of the matter is purpose. A clear purpose guides wise use of your energy. Richard Leider, founder of The Purpose Company, identifies two universal purposes each of us can utilize: to grow and to give.  Where are you going to grow today?  Where are you going to give?  “Save the world AND savor the world”, he advises. 

What questions now focus your energy and attention? What percentage of your attention goes to “why” questions (purpose based question about what matters most each day) versus “what and how” questions (activity based questions about what you feel compelled to do). Both are worthy. However, a daily pause to focus on the “why” questions is a cornerstone practice of self-renewal. 

1. Managing Our Energy – A Paradox

You might think avoiding stress is a good thing to manage energy. Not true! We grow our capacities by stretching them. With great challenges, great growth is achieved.  Like any athlete, full engagement of our entire being is an important aspect of training. 

However, what differentiates a “self-renewer” from a “burnout”, is also placing a specific emphasis on downtime.  Deep rest and disengagement between challenges is essential.  Stretch and stress.  Rest and regenerate.  Repeat. 

It is essential to carve out undisturbed rest time on a regular basis, and that may mean letting go of other perfectly worthy things on the “to do” list. 

Your calendar is a great aid. Go to it and make a regular habit of booking downtime, with in-depth rest along a regular timeline that works for you. Do you have a day retreat in view?  How will you master cycles of both stress and downtime in your day, week, month or year?  With practice, you will learn the cadence.

1. Finding Communities that Renew Us

Photo credit: pexels.com

I live in a suburb of Houston, Texas. We just survived Hurricane Harvey. Humanity has taken a hit. Friends have lost their homes. It is a disruptive time. But, the storm gives each of us an opportunity to inquire, with fresh eyes. “Is there some way to take this hit as a gift?” In other words, what can we learn?

One of the most touching aspects of the hurricane has been the way people drew together in community, to assist one another. Both neighbors and strangers formed new bonds. I was reminded of the importance of community. We can find, build and sustain communities that encourage rebuilding internally as well as externally, and we don’t need to wait for the storm to awaken the need. 

A community can be as small as two people. Purpose-based teams or groups, that meet on some regular basis, can support renewal in any or all areas of your being - Mind (reading, writing, discussion, critical thinking); body (relaxation, exercise, time outdoors, mindful eating); heart (authentic communication skills, staying current with yourself and others) or soul (uncovering a set of values that have meaning for you). 

Whatever your current priorities, engage with one or more others who share common aims. Find some regular basis to do so. This is one of the most significant hallmarks of women on the road to renewal. Nothing succeeds like resilience. 

Kim Kristenson-Lee, September 2017

#renewal #resilience #resiliency #purpose #purposefulleadership #practice #energy #leadership #transformation #attheheartofthematter #learning #thoughtleadership

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Purpose Moment

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#PurposefulLeadership #Purpose #Leadership #Convening #ArtofConvening #RichardLeider

2017 Center for Purposeful LeadershipThe Art of Convening

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Get to know the CPL Team!

Photo Credit: Craig Neal

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Recently we announced our growing team of consultants, coaches and trainers. We are excited to be working with these wonderful and experienced leaders to improve purposeful leadership in every organization. Get to know these individuals below and see how they may be of assistance to you in growing yourself personally and professionally.  

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Rachel Harris: With over 15 years of leading teams for impact, Rachel consults for organizations in transition and trains people on collaboration methods. She also leads strategy and communications at CPL...Read More

Claudia Eisinger: As a qualitative research specialist and group facilitator, Claudia Eisinger has 25 years of qualitative research experience in both the United States and the United Kingdom. Specializing in complex, cutting-edge advertising and branding research, ...Read More

Vivian Jenkins Nelsen: Jenkins Nelsen is a nationally and internationally recognized and highly sought-after diversity consultant, trainer, planner, researcher and lecturer, who speaks to thousands of people...Read More

Barbara Shipka: Barbara has 30 years experience in executive coaching, leadership development, and organization effectiveness. Most of those years have been devoted to working in large US corporations including American Express, Cargill, General Mills, and Medtronic...Read More

Kim Kristenson-Lee: Over twenty-five years’ experience in increasingly challenging roles at a Fortune Five energy company have honed my ability to work with teams and individuals during times of transition and renewal. I am a service-oriented developer of team capability...Read More

Lynn Nelson: LIN PR Principal Lynn Ingrid Nelson has over 20 years of experience in public relations, public affairs and communications. She has extensive experience in virtually all facets of organizational...Read More

Sarah Flores: Sarah is currently a Senior in the Henry B. Tippie College of Business at the University of Iowa, majoring in Marketing Management with an interest in green marketing and sustainability. Sarah has been working with CPL for almost a year to increase and improve CPL's...Read More

Eric Todd: As the in-house photographer for CPL/Heartland, Eric has thousands of photos showcasing a vast array of thought leaders. His background in photojournalism, videography and media production is crucial support for CPL events...Read More

Cindy Wold: As co-author, with Craig and Patricia, of The Art of Convening: Authentic Engagement in Meetings, Gatherings, and Conversations, Cindy is a core collaborator and consultant to CPL. In addition to working with the CPL team...Read More

Mark Fawcett: As a core partner, Mac Men powers CPL with indispensable IT service. Mac Men is a professional computer repair, tech consulting, and training company based in Minneapolis/St. Paul, Minnesota...Read More

To read more about our team leaders check out our CPL Team Bio page here.

We are so lucky to have such a strong and skilled set of professionals on our team. CPL is committed to creating purposeful leadership and effective convening within your organization. If you would like to learn more about our programs or receive insightful tips, follow us on our social media, subscribe to our blog or give us a call at 612.920.3029

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 2017 Center for Purposeful LeadershipThe Art of Convening

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Leading into Culture Change

Photo Credit: Craig Neal

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"The key to creating purposeful and lasting relationships is to design the conditions for authentic engagement and trusted connections."

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21 years ago CPL (Center for Purposeful Leadership), formerly Heartland, embarked on an experiment to create convening communities and professional leadership environments to consider what was needed to deal with a rapidly changing world. We came to learn that leadership is always an inside game, so each session or meeting integrated personal and professional growth, centered on the power of essential conversation.

The power of essential conversation. With the rise of social media and events around the world, people are making their voices heard. Whether that is through yelling or peaceful conversations, situations can take a wrong turn. However, there are simple practical ways to create environments that support empathy and understanding in even the most toxic situations. CPL harnessed the wisdom of years of listening and learning about how to create safe and generative spaces for the sake of authentic engagement and the highest possible outcome of the group. We developed The Art of Convening methodology as the recipe for these engagements.

Harnessing the wisdom of the group. For 18 years we convened leadership events with their sole purpose being the creation of a powerful conversation in support of leaders navigating an unknown future. We learned about the purpose of a format built around leadership stories that invoked principles, ethics, and new ideas. We combined these stories with convening practices such as principles of conversation, in-depth Inquiry, active listening and reflection to create an environment to harness the wisdom of the group.

Purposeful and lasting relationships with accountability and trust. The key to creating purposeful and lasting relationships is to design the conditions for authentic engagement and trusted connections. This can occur when the container is set for essential conversation.

The words below reflect the power of purposeful relationships:

"Our organization needed a rapid culture shift and reached out to CPL to help. Twelve of our global leaders engaged in the Art of Convening virtual training enabling them to participate from locations around the world. The seven sessions of teaching, collaborating, and presenting case studies were powerfully engaging, with full and enthusiastic participation. Outcomes include meetings that became more inclusive and collaborative, leading to efficiencies in delivering stated meeting outcomes, cross-functional relationships and renewed alignment to the organization's vision."

-President, Global service organization

At CPL, we are here to help you pave the way towards productive collaboration and purposeful leadership in yourself and organization. Follow us on our LinkedIn page and subscribe to our blog to receive more information on transforming your organization. 

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Purpose Moment

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 2017 Center for Purposeful LeadershipThe Art of Convening

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Purpose Moment

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 2017 Center for Purposeful LeadershipThe Art of Convening

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Purpose Moment

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 2017 Center for Purposeful LeadershipThe Art of Convening

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Introducing the CPL Team!

The seeds planted this spring with the launch of CPL are growing beyond our wildest imagination. For 21 years we've been serving the purpose-driven growth and transformation of leaders and their organizations.

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We've brought together a team of inspired professionals who not only get the opportunities, challenges and disruptive nature of these times, but have the experience and skill to help you navigate into the future.

Allow us to introduce you to our team of consultants, coaches and trainers. We would love to work with you!

With gratitude,

Craig & Patricia Neal

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A Purpose Moment

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A Purpose Moment

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