Report from the Field: Convening and Flushing Your Toilet

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"Over 30 years I have come to learn that we need to protect the environment WITH you, not FROM you."

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Welcome! This is the first in a new series on creating purpose in your life and work and how leaders convening with purpose create the outcomes you want. Let's get to it..

Bet you never thought about what happens when you flush the toilet or watch the water go down your sink. Bob Nordquist not only cares, but has created a unique workshop for customer engagement in a 3.5 million population system. Watch Bob tell his story about how he implemented a recent successful workshop using convening skills, focused on purpose.

In this segment, Craig Neal interviews Bob Nordquist, Industrial Waste and Pollution Prevention Manager at Environmental Services in the Metropolitan Council of the Twin Cities, and Art of Convening graduate.

Click here to watch video [6:39 minutes]

#PurposefulLeadership #Purpose #Leadership #Convening #ArtofConvening #AuthenticEngagement

StoryNotes

Craig: Tell me a bit about your position at MCES

Bob: I am the Industrial Waste & Pollution Prevention Manager. With a staff of 30 engineers, scientists, technicians and administrative staff, we issue and administer permits to over 850 Industrial Users of the sanitary sewer system, to protect the rivers of our region and our facilities, sewer workers and the public health. We do this by controlling the discharge of pollutants to the sanitary sewer.

Craig: Frame the IW workshop – purpose/intent/goals

Invitation? How did you frame? Why should they come and how many did come?

Bob: I opened the workshop by telling our Industrial Users that I came to this job 30 years ago, fresh out of college and eager to protect the waters of our region and that my attitude at the time was that I had to protect the environment from – you the Industrial Users. Over 30 years I have come to learn that we need to protect the environment WITH you, not FROM you. This shows our overall purpose – to invite the Industrial Users, our customers, to join us in collaboration to meet a common goal. The goal of the workshop was to show that this was an actual, tangible change and not just lofty words.

Craig: Tell me about the format and how it was different than the past workshops – what was unique?

How was the physical space different and how did you create the container?

Bob: It was a conversation rather than a lecture. 

The first change we made was to the name of the event.  For sixteen years we had held an annual Industrial Customer Forum. There was a lot of PowerPoint to present our rates for the next year and a few slides on what was new in Environmental Regulations. There was a short question and answer session, but the meeting was held late enough in the year, that it was unlikely anything would change, especially concerning the rates.  Our attendance had dwindled to the point where only 12 people had shown up in the previous year.

This year we changed this to an Industrial Workshop and we held it in April. We had an idea what next year’s rates were going to be and we knew what was driving them, but they were not ready to propose yet. We set this up so that after a short introduction to tell people what to expect about the format, and to stress our commitment to action, we pulled the dividers in the meeting room and broke into two small groups – one for financial issues and one for regulatory issues. We sat in a circle with a facilitator and introduced topics, then encouraged our customers to share their thoughts. We had a staff member recording the notes on large easels.

Another change is that prior to the actual workshop we hosted an open house, with informational tables with staff to answer questions and promote conversations.

Craig: Tell me about the outcomes/learnings for you personally and for ES.

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Bob: We learned we have willing partners. I learned to take a risk. I learned a lot about my staff and how professional they are.

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I'm interested in the “listening session.” Why was that important and how did you create the comfort?

Bob: We had specific comments in several areas that we are working on addressing. These areas included financial topics and showed that there was interest in looking at evening out some of our fees and making them more transparent.  There are teams working on these now and stakeholders that we need buy-in from before I can get more specific.

We did learn that our customers appreciated the honesty and commitment to action that we demonstrated in this process. They were also pleasantly surprised with the format, in that they were expecting to be lectured to again, but instead, we sat back and listened. Not that education isn’t important and there are important things they need to know about us, but we’ve done that for years. It was time for us to listen to them.

The other thing we learned is that we need a bigger room or more of these sessions. Instead of 12 people we had over 50. That tested the limits of our facilities and staff, but it probably added to the energy and enthusiasm with which staff and attendees approached this.

Craig: Tell me about how the Art of Convening may have played a part in the success of the workshop.

Bob: I think Art of Convening played two important roles in our success. First, it gave us a wider range of tools to consider as far as creating the container and hearing all of the voices. And second, it gave us a structure to follow to make sure that with this radical change, we weren’t forgetting a vital step.

Art of Convening gave us gave us a checklist to follow using the Convening Wheel. The Invitation, understand what's At the Heart of the Matter, what is a real Commitment to Action. During the planning stage of this meeting, you and I talked about a commitment to action as the most important takeaway. 

If we go through this whole process and get the comments we were seeking, it was going to come back and bite us if our customers feel it was a waste of their time.  We committed to presenting the results to the Executive Team, but that ended up being unnecessary.  Most of the Executive Team, including the General Manager was at the workshop and actively participating and listening.

Thank you, Bob, for your time and commitment to organizational excellence at the Met Council! Stay tuned for future vlogs in this series! 

 2017 Center for Purposeful LeadershipThe Art of Convening

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Message from Houston: Navigating the Road to Renewal

photo credit: daniel scotton

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"The capacity to renew is an essential strength. Both women and men need renewal and resilience."

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Today's guest blogger is Kim Kristenson-Lee, CPL Team Member, who, as a resident of Houston, TX, is drawing on her resilience reserves!

With over twenty-five years of experience in increasingly challenging roles at a Fortune Five energy company, she brings thought leadership and unique approaches to overcoming difficult situations and changing times.

We are delighted she is part of the team for CPL's program When Women Lead. Here are her insights in a recent essay:

Navigating the Road to Renewal

Resilience for Women Through Purpose and Practice

Are you seeking renewal, in your life or work? Wanting more resilience? Perhaps you are being pulled by possibility, or perhaps you are being pushed by pain. How will you navigate your way forward?

The capacity to renew is an essential strength. Both women and men need renewal and resilience. Women may find they need more access to resilience than men. Women more frequently must confront conflicting roles at home and at work, and overcome unique obstacles in the business world. It is important to become aware of the great amount of resilience you already possess, as well as learning how to expand resilience. 

It Begins with Finding Your Own Authority

In our 24-7, e-enabled, and consumer-oriented culture, at least three areas demand that we learn and apply our own authority:

1. Defining purposeful use of our time and energy
2. Managing our energy expenditure
3. Finding communities that renew us

These are all life elements that avoid burnout. But no one is going to require you to renew. You must make your own commitment, chart your path, and take your journey.

1. Purposeful Use of Energy – Where Goes Your Attention?

At the heart of the matter is purpose. A clear purpose guides wise use of your energy. Richard Leider, founder of The Purpose Company, identifies two universal purposes each of us can utilize: to grow and to give.  Where are you going to grow today?  Where are you going to give?  “Save the world AND savor the world”, he advises. 

What questions now focus your energy and attention? What percentage of your attention goes to “why” questions (purpose based question about what matters most each day) versus “what and how” questions (activity based questions about what you feel compelled to do). Both are worthy. However, a daily pause to focus on the “why” questions is a cornerstone practice of self-renewal. 

1. Managing Our Energy – A Paradox

You might think avoiding stress is a good thing to manage energy. Not true! We grow our capacities by stretching them. With great challenges, great growth is achieved.  Like any athlete, full engagement of our entire being is an important aspect of training. 

However, what differentiates a “self-renewer” from a “burnout”, is also placing a specific emphasis on downtime.  Deep rest and disengagement between challenges is essential.  Stretch and stress.  Rest and regenerate.  Repeat. 

It is essential to carve out undisturbed rest time on a regular basis, and that may mean letting go of other perfectly worthy things on the “to do” list. 

Your calendar is a great aid. Go to it and make a regular habit of booking downtime, with in-depth rest along a regular timeline that works for you. Do you have a day retreat in view?  How will you master cycles of both stress and downtime in your day, week, month or year?  With practice, you will learn the cadence.

1. Finding Communities that Renew Us

Photo credit: pexels.com

I live in a suburb of Houston, Texas. We just survived Hurricane Harvey. Humanity has taken a hit. Friends have lost their homes. It is a disruptive time. But, the storm gives each of us an opportunity to inquire, with fresh eyes. “Is there some way to take this hit as a gift?” In other words, what can we learn?

One of the most touching aspects of the hurricane has been the way people drew together in community, to assist one another. Both neighbors and strangers formed new bonds. I was reminded of the importance of community. We can find, build and sustain communities that encourage rebuilding internally as well as externally, and we don’t need to wait for the storm to awaken the need. 

A community can be as small as two people. Purpose-based teams or groups, that meet on some regular basis, can support renewal in any or all areas of your being - Mind (reading, writing, discussion, critical thinking); body (relaxation, exercise, time outdoors, mindful eating); heart (authentic communication skills, staying current with yourself and others) or soul (uncovering a set of values that have meaning for you). 

Whatever your current priorities, engage with one or more others who share common aims. Find some regular basis to do so. This is one of the most significant hallmarks of women on the road to renewal. Nothing succeeds like resilience. 

Kim Kristenson-Lee, September 2017

#renewal #resilience #resiliency #purpose #purposefulleadership #practice #energy #leadership #transformation #attheheartofthematter #learning #thoughtleadership

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Get to know the CPL Team!

Photo Credit: Craig Neal

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Recently we announced our growing team of consultants, coaches and trainers. We are excited to be working with these wonderful and experienced leaders to improve purposeful leadership in every organization. Get to know these individuals below and see how they may be of assistance to you in growing yourself personally and professionally.  

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Rachel Harris: With over 15 years of leading teams for impact, Rachel consults for organizations in transition and trains people on collaboration methods. She also leads strategy and communications at CPL...Read More

Claudia Eisinger: As a qualitative research specialist and group facilitator, Claudia Eisinger has 25 years of qualitative research experience in both the United States and the United Kingdom. Specializing in complex, cutting-edge advertising and branding research, ...Read More

Vivian Jenkins Nelsen: Jenkins Nelsen is a nationally and internationally recognized and highly sought-after diversity consultant, trainer, planner, researcher and lecturer, who speaks to thousands of people...Read More

Barbara Shipka: Barbara has 30 years experience in executive coaching, leadership development, and organization effectiveness. Most of those years have been devoted to working in large US corporations including American Express, Cargill, General Mills, and Medtronic...Read More

Kim Kristenson-Lee: Over twenty-five years’ experience in increasingly challenging roles at a Fortune Five energy company have honed my ability to work with teams and individuals during times of transition and renewal. I am a service-oriented developer of team capability...Read More

Lynn Nelson: LIN PR Principal Lynn Ingrid Nelson has over 20 years of experience in public relations, public affairs and communications. She has extensive experience in virtually all facets of organizational...Read More

Sarah Flores: Sarah is currently a Senior in the Henry B. Tippie College of Business at the University of Iowa, majoring in Marketing Management with an interest in green marketing and sustainability. Sarah has been working with CPL for almost a year to increase and improve CPL's...Read More

Eric Todd: As the in-house photographer for CPL/Heartland, Eric has thousands of photos showcasing a vast array of thought leaders. His background in photojournalism, videography and media production is crucial support for CPL events...Read More

Cindy Wold: As co-author, with Craig and Patricia, of The Art of Convening: Authentic Engagement in Meetings, Gatherings, and Conversations, Cindy is a core collaborator and consultant to CPL. In addition to working with the CPL team...Read More

Mark Fawcett: As a core partner, Mac Men powers CPL with indispensable IT service. Mac Men is a professional computer repair, tech consulting, and training company based in Minneapolis/St. Paul, Minnesota...Read More

To read more about our team leaders check out our CPL Team Bio page here.

We are so lucky to have such a strong and skilled set of professionals on our team. CPL is committed to creating purposeful leadership and effective convening within your organization. If you would like to learn more about our programs or receive insightful tips, follow us on our social media, subscribe to our blog or give us a call at 612.920.3029

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Introducing the CPL Team!

The seeds planted this spring with the launch of CPL are growing beyond our wildest imagination. For 21 years we've been serving the purpose-driven growth and transformation of leaders and their organizations.

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We've brought together a team of inspired professionals who not only get the opportunities, challenges and disruptive nature of these times, but have the experience and skill to help you navigate into the future.

Allow us to introduce you to our team of consultants, coaches and trainers. We would love to work with you!

With gratitude,

Craig & Patricia Neal

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At The Heart of the Matter

Photo Credit: Craig Neal

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"Our undertaking to connect with other human beings in a genuine, meaningful way is what authentic engagement is all about."

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At the Heart of the Matter

Who I am in relationship with others

By Craig Neal, lead Author of The Art of Convening book

Chapter 1

The place to start when we convene meetings, gatherings, and conversations, is with ourselves. If we are to lead into authentic engagement, it is important to be genuine. Knowing who we are as human beings assists us in bringing this genuineness forward. Additionally, our ability to frame, embody and model authentic engagement is improved when we explore how we will be in relationship with others.

We call this first, central Aspect of the Convening Wheel, At the Heart of the Matter.

The purpose of At the Heart of the Matter is to increase our clarity, confidence and sense of belonging so that, come what may, we are able to “hold” others in the safest, most generative container possible. Although personal and internal, this aspect is a powerful touchstone, and precursor, for thoughtful intention and design of our meetings. Some of the exercises in this book will help us get started, or continue to reveal to ourselves who we are, which increases our ability to stay connected and open to our relationships with others.

Principle:Knowing who I am allows me to be in authentic engagement.

Our undertaking to connect with other human beings in a genuine, meaningful way is what authentic engagement is all about. But unless we are willing to reflect on who we are, we don’t give others something real to connect to. Expecting to authentically engage with others when we don’t know ourselves is like believing we can physically grasp a hologram or lean on the mist; it seems as if there’s something there, but when we try it out, we learn differently.

The journey of self-reflection that we begin or continue with this Aspect of the Convening Wheel provides something solid for us and others to connect to.

Essential Questions:

Who am I as a human being?

How will I be in relationship with others?

When we have thoroughly explored these questions, the connection of ourselves in relationship to others makes more sense and tends to flow more naturally. When we practice mindful reminders through reflective practices, whatever they may be, we bring ourselves back to our basic humanity.

These are internal reflections. Whether or not we share our discovery with others is not as important as truthfully addressing these questions for ourselves. Our discovery will be At the Heart of the Matter. The Journaling questions and exercises at the end of the chapter will help focus our internal vision in order to explore these questions.

Through this internal inquiry we have the opportunity to experience the core of who we are and how we will be in relationship with others. When we understand the nature of why we desire to be in relationship with others, our gatherings tend to have an integrity that goes beyond the sole reliance on form and technique. This quality allows for the possibility of authentic connection.

Challenge: Staying Connected

Do we choose to open ourselves to relationships or do we choose to close?

In times of high stress, we can be distracted from our connection to who we are. Convening is the art of gathering and “holding” people, in a safe and generative space, for the sake of an authentic engagement that works for all. We consider each gathering an entry into a relationship with others. Staying authentically connected to others is, ultimately, all about being connected to ourselves. If we are not in touch with ourselves and the core of our intent, how can we maintain a genuine connection to other people?

For more on the Art of Convening book go to http://tinyurl.com/y88b8gft

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Art of Convening & BK book sale- 40%- through Sunday

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#CreatingAWorldThatWorksForAll #ArtofConvening

Friends,

Our publisher Berrett-Koehler is offering a 40% discount on our Art of Convening book (and ALL BK books) until this Sunday. Great summer reading and just in time for that big meeting or just having that authentic conversation with a friend or loved one. Order here- http://tinyurl.com/y9ug5zrm

Berrett-Koehler and CPL: Creating a World that Works for All!

Enjoy the summer!

Craig & Patricia

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Interviewing Craig Neal on Leadership

photo credit: AtomikPhotography

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"I am inspired by people who have gone through enough in their lifetime, a crucible event perhaps, that they are ready to make shifts in their lives."

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Edited by Rachel Harris & Sarah Flores

Craig Neal on Leadership, 2017  

Recently, CPL had an opportunity to sit down with Craig Neal, co-founder of Center for Purposeful Leadership (CPL) formerly Heartland Group. Craig Neal celebrates life as a passionate change leader, publishing executive, author, trainer and executive coach to those called to create profound contributions in their life and work. As an executive coach for over 20 years, Craig assists leaders to integrate their inner calling with maximizing their organizational leadership potential. He also founded the Thought Leader Gatherings (TLG), a membership based leadership community which served over 800 companies and 4000 leaders in its 18 consecutive years of convening. The TLG lead to the Art of Convening training series and eventually to the publishing of the Art of Convening book with his wife and partner Patricia in 2011.                                     

Craig's passion for the wilderness and being among men transforming their lives and personal visions led Craig to create the Men's Wilderness Journeys. These "inventure" trips into the pristine Boundary Waters Canoe Area of Northern Minnesota and Canada combine deep inner exploration with wilderness experience and skills training. Insight into his extensive network and thought leadership can be found at Craig Neal’s LinkedIn or http://centerfpl.blogs.com/artofconvening/. Find the interview here:

CPL: What inspired you to co-found Heartland?

CN: 20 years ago, as publisher of Utne Reader, I had access to a plethora of leading-edge information, I saw and experienced a sea-change occurring in the world. It was the mid-90s, the world was getting smaller due to the rise of multinational corporations, personal access to computers and therefore greater flow of vast amounts of information to individuals. As an early subscriber to the Whole Earth Catalog, I was struck by the cover quote “We are as gods and we might as well get good at it.” on the 1st edition in 1970. What that meant to me then and now, is that, as humans, we have a tremendous opportunity to contribute to and shape a different future than the one I was experiencing.

I realized that leaders are the conduit and organizations a delivery system through which a global renaissance could occur. Where there is a shift in consciousness and how we, as leaders, can lead in a way that brings meaning and purpose to those around us. This could contribute to a world that works for all in my lifetime. What a goal! What an outrageous concept!

CPL: What does a world that works for all look like?

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"CN: People are engaged in meaningful work, at whatever level that is, have enough to eat, are socially and spiritually nourished. We care about one another’s well-being."

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Seeming complex, it is a simple shift in consciousness. From resignation of what is, to the possibility of something bigger and a benefit for all.

So, since leaving Utne and starting CPL, my vision and mission have been to support leaders to awaken their life’s purpose and responsibility, we could be conduits for this new way of thinking and being.

Heartland was formed to serve and support those leaders in transforming themselves and their organizations for the sake of a world that works for all.

CPL: In your varied career, including Publisher of Utne Reader, and then co-founder of Heartland/CPL, you’ve had the opportunity to work with and coach some amazing people spanning many disciplines. Who has inspired or does inspire your leadership?

CN:I am inspired by people who have gone through enough in their lifetime, a crucible event perhaps, that they are ready to make shifts in their lives. There is a humility to when you know you don’t know all the answers, are vulnerable and willing to live with ambiguity, but you are open to possibilities. People who have or are reaffirming their values. Their non-negotiable values.

CPL: As a thought leader and visionary, what captures your attention these days?

CN:I consider myself to be a fellow traveler, just as deeply confounded about what is going on in our world, as anyone else. I AM willing to step forward, to be engaged, accountable and fierce in what I stand for.

We are at an inflection point globally. On the precipice of what Marshall McLuan called a “paradigm shift.” The world, as we know it, is basically in free-fall. The institutions and belief-systems that have carried cultures for so long are under siege.

What is interesting to me are the people who choose fear and the people who choose life and love. What do we choose? Fear or love? There are definite paths for both; that’s what makes life interesting!

CPL: As co-founder of the Thought Leader Gatherings, then Transformational Leaders Collaboratory, you’ve enjoyed 18 years of coaching leaders into their authentic voice. You have worked with some of the brightest minds in the Twin Cities and Bay Area and beyond. You have developed a thought leadership following. Looking into the future, what are some trends on the horizon?

CN:The role of “high tech vs. high touch”, a cultural dichotomy, that first emerged 30 years ago, is now a global challenge in every form of society. How we navigate the speed at which technology is expanding with the skills of human development may be the ultimate frontier for humanity.

Do we see the world as threatening or nurturing? Do we see ourselves resigned to the status quo or what we know, or are we willing to step outside and beyond to live with courage in a new world, where the boundaries have yet to be set?

The questions of Purposeful Leadership, a purposeful life: Who are we? Why are we here? What are we to do? Are we willing to lead?

Leadership isn’t a thing; it is a state of being. Are we willing to step forward in these times to make a difference? Are we willing to be engaged?

CPL: It takes courage to have a vision and courage to found a company. It also takes courage to lead a group of men into the BWCA! How has courage played a role in your position as company co-founder?

CN: To live each day from a core life’s purpose, with the conviction that I am contributing to the best possible evolution to the unfolding of an unknown future, takes courage. I’ve not always felt acknowledged, and at times have felt either ahead or behind the curve. My ego has often taken a hit.  Having a stake in the ground and acting upon what is in my heart, takes I courage. It’s not necessarily comfortable, but it is what gets me up in the morning.

CPL: What else?

CN: I love to work with leaders and organizations that feel they have tried everything to solve their problems and still wish to keep going into unknown territory. This is when it gets interesting. The stakes are high. That is when people are open to possibility, vulnerable and willing to live with ambiguity. This is the work I love.

To see more of Craig’s leadership work, follow us on LinkedIn and subscribe to our blog.

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Help us reach 1000 CPL blog subscribers!

Photo Credit: Craig Neal

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You might notice something different about us—we have updated our brand, website and blog. We are excited to share our new name, CPL, too.

With the beautiful new blog format, however, we lost our list of subscribers. As our valued readers, we need your help to build our list. Help us reach 1000 by July 1, 2017!

Use the Subscribe box to the right  then follow instructions to verify. We don't want you to miss a post! Many thanks!

Do you know someone who would enjoy the blog? Feel free to forward it to them.

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Share the News: Heartland is now CPL

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Hello, we have some news! Heartland is now the Center for Purposeful Leadership (CPL).

Though our name has changed, our values remain the same. At the heart of the matter is purpose. We invite you to join us on this journey into new beginnings.

As we celebrated our 20th year in business, it felt like an auspicious time to evolve to something that calls forth where we began - at the inner life of business. We'd love for you to preview our

new CPL website and read about our solutions

We particularly love our photos and this new blog. While here, feel free to download our new Owning Successes and Setbacks as A Team thought piece. 

On this blog, we will continue sharing current news, case studies and tips to finding shared purpose in leadership. First time visitor? Please subscribe. 

Know this: the deepest satisfaction of our professional lives is to be of service to people like you. Let's be powerful on purpose together.

~ The CPL Team

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Meet Our CPL Blog Writer: Rachel Harris

Photo Credit: Craig Neal

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 Meet Our Writer

Rachel Harris, MA, CSM

An organizational development consultant focusing on change management, business processes and engagement, Rachel empowers leaders to stretch in their capacities. A left- and right-brain thinker, she’s motivated to resolve problems creatively.

A builder by nature, Rachel brings diverse and often disparate groups together with ease. Clients rely on her welcoming nature, steady presence and visionary strengths to realize big picture dreams and maintain the confidence to reach realistic goals. Together, they move from the seemingly impossible to the probable and practical.

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Using Convening to Transform Company Culture (this is a duplicate to the post RH already made in June)

PHoto credit: craig neal

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With family in town, I'm thinking about how to create a positive future for all people, whether their path takes them into the business world or not.  An equitable workplace is on my mind.  I worry that it might not be possible to spark shifts in company cultures that dissolve the glass ceiling and create inclusion for people looking to advance.  And, I hope that such corporate transformations are already happening.  

This is why convening matters. Convening provides a platform for inner and outer work, critical to knowing self as an effective and enduring leader.  

In this important annual conversation - relevant for anyone who is making forward-thinking business decisions, has a daughter or son or knows someone rising through the ranks, Heartland and St. Catherine University will relay how company culture impacts women’s corporate advancement in Minnesota and why having men at the table matters.

June 10th will be a day of rich learning and action-oriented outcomes. We’d love to see you there. Register here.

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Are You Owning Successes and Setbacks as a Team?

Photo Credit: Craig Neal

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"Notice what you are aware of and open to. Be authentic, vulnerable and courageous. This meaningful exchange creates a connected and interdependent team. Enhanced trust and commitment to one another are a result of essential conversation."

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By Rachel Harris

In a global enterprise, owning successes and setbacks as a team are imperative to long-term thriving. But, what if you are operating in the silo mindset? 

One such company, a global media production enterprise, contacted CPL and requested consultation on moving from "Point A: disenfranchised, siloed work groups" to "Point B: connected, trusted and empowered staff" in three months. Sounds impossible, right? 

After mapping out a game plan with a couple courses of action, our client selected a communications and team building virtual Art of Convening training. The training delivered methods to Connect - Engage - Collaborate over seven sessions, with homework and partner pair work. Here's what happened:

In fourteen weeks together, training participants courageously acknowledged patterns of resentment that had perpetuated their inter-continental meetings and media productions. By design, each participant relearned techniques for authentic conversation. The safe space created within the communications training afforded participants holistic access to learning the 9 Steps to Collaboration. Week by week, they renewed their respect and appreciation for each other. The foundation of trust and respect that developed in the training led to collaboration capacities and confidence to align across silos. 

The training was a resounding success and made even more so by the commitment of the CEO, who participated in each of the training sessions. Staff left the training feeling empowered and seeing the collaboration possibilities for their own divisions! Now, two more divisions will launch the Art of Convening communications and team building training in May 2017.

For a peek at one of the communications and team building training secrets to success, we share the following 3 tips for establishing a collaborative team of your own. 

1. Clarify Purpose: Assess current conditions and notice what problem you need to solve.
2. Create Invitation: Who are the key players needed for solving the problem? Choose a timeframe for people to partake in guided conversations. Set clear expectations.
3. Engage in Essential Conversation: Notice what you are aware of and open to. Be authentic, vulnerable and courageous. This meaningful exchange creates a connected and interdependent team. Enhanced trust and commitment to one another are a result of essential conversation.

Finally, the newfound interdependency leads to collaboration. We hope these tips on establishing a collaborative team are helpful. If you would like more information, we are happy to talk with you. Get in touch with Center for Purposeful Leadership, call us at 612-920-3039 or email Rachel Harris.

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We are now Center for Purposeful Leadership!

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Founded as Heartland in 1995, we are now Center for Purposeful Leadership, home to the Art of Convening! Though our name has changed, our values remain the same. At the heart of the matter in convening is purpose. We invite you to join us on this journey into new beginnings.

News: With the new blog, we lost our list of subscribers. We need your help to build our list: please subscribe now to keep getting this great thought leadership!  Please use the Subscribe box to the right  then follow instructions to verify. We don't want you to miss a post! Many thanks!

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Art of Convening Ch.1: Lessons for Leadership

Photo Credit: Craig Neal

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By Sarah Flores, Marketing Intern

In a world of ever-changing times, it is important for leaders to adapt but stay true to who they are. In CPL's book The Art of Convening, chapter 1 focuses on the importance of the Heart of the Matter for leadership: Genuineness and Authenticity. The first chapter explores this central aspect of CPL's convening wheel highlighting being genuine, staying connected to oneself and others, and the practices that help us to attain these goals. 

As genuineness creates authenticity, and vice versa, this becomes a key aspect of knowing oneself. In leadership, "knowing oneself is the foundational premise of leadership". Not only does this contribute to strong leadership and connectivity, but it is the stabilizer and calibrator through the journey of convening practice. 

The purpose of the heart of the convening wheel is to provide clarity, confidence and a sense of belonging so that we are able to support and hold others safe. A challenge that many come across during their journey is staying connected within and among others. In order to overcome these challenges, remember practices include but are not limited to mindfulness, journal keeping and immersing yourself in nature. Practices of remembering, help us find who we are and what we have forgotten we hold true. 

In an article talking about leading in an era of change, author Tanmay Vora recommends these top 5 pieces of leading sustainable change:

1. Inspire through purpose
2. Go all in
3. Enable capabilities to succeed during transformation
4. Instill a culture of continuous learning
5. Inclusive leadership

CPL believes The Art of Convening begins with authenticity. We invite you and your organization to explore and begin your journey to mastering The Art of Convening. If you are interested in furthering a discussion on authentic leadership and convening, call us at 612.920.3039. For weekly updates and tips, follow CPL on our LinkedIn page. 

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Embracing Change: A Client Success Story

Photo Credit: Craig Neal

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by Rachel Harris

While the times around us are changing, business models are changing with them. Many organizations big and small are transitioning to a focus on the long-term visions and goals of their business. Though short-term visions are extremely important, CPL has seen and researched this trend. As short-term visions provide faster results, long-term visions provide the longevity for your business in this competitive world. Many of these long- and short-term visions begin with one of the most important aspects: setting goals. Have you ever looked toward an end goal and wondered how to reach it? CPL recently had a client reaching toward a new beginning.

The culmination of a two-month training, convening, and development project resulted in a tremendous transformation for this client heavily engaged in public input on hotly contested topics. In late January, our clients rolled out a new public engagement format, based on the Art of Convening methodology. They had taken an introductory Art of Convening training in Fall 2016 and considered how best to incorporate purpose, invitation and hearing all the voices within their business culture. Their intent was to be mindful of the organizational culture, with a new CEO onboard, while boldly taking a leap in a new direction.

With the consultation between Heartland and our client, they began renaming the evening meetings from "Public Input" to "Listening Session". Stakeholders then took notice that the meetings would be delivered anew. Great care was put into each element of the structured conversation in the 90-minute meeting.By courageously adapting Art of Convening methodologies, our client reached a dramatically different outcome with increased attendance and engagement.

Previously, stakeholders had noted they didn't feel heard. At the retooled Listening Session people openly observed staff was compassionate and residents felt listened to. The client's excellent outcome indicates a profound shift in how they relate - to and are received by - their customers and stakeholders.

If your organization's goals include breakthrough relations with your stakeholders and customers or conducting effective meetings to reach those goals, give CPL a jingle at 612-281-1192. In the meantime, be sure to check out other CPL blogs and our LinkedIn page for weekly updates and tips on The Art of Convening. 

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Just-in-Time-Convening: A Client Success Story

Photo Credit: Craig Neal

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by Rachel Harris

There are many key aspects in convening with purpose and productivity. To ensure your organization's meetings are highly effective for attendees, Heartland presents a list of 10 key Principles of Convening. Many of our clients use these 10 Principles to further their convening skills. One of our recent clients - a team leader in a regional engineering agency - often finds himself in interdepartmental team meetings led by people of varying abilities.

He has taken the Art of Convening training and understands there are always opportunities to take advantage of employing the Principles of Convening in meetings. In his role, he travels from building to building meeting with different teams. He also understands the Principles of Convening are great equalizers in meetings within his role.

Wanting to ensure his time is effective, he envisioned an opportunity for convening principles to be posted and referred to in meetings. Upon hearing his request, Heartland collaborated with the Organizational Development department to install the Principles of Convening Poster in conference rooms. Once added, the interdepartmental teams' ability to collaborate increased. Here at Heartland, we have created a list of 10 key principles to advance and improve the practice and art of convening.

Listen: Respect everyone’s voice; hear their contribution and refrain from fixing, problem-solving, advice-giving.

Speak from your own experience: Speak from the “I”, your personal experience creates trust.

Slow down the conversation: Allow pauses between speakers to create space for collective genius and innovation to emerge.

Speak with sincerity and brevity: Speak your truth and make each word count.

Suspend certainty: Ask yourself, “What don’t you know?” Look for the surprises.

Allow space for difference: Seek to understand, welcome the divergent and convergent views.

Explore new ways of thinking and being: Look for and expect surprises.

Presume positive intent: Be aware of your judgments.

Each person has a role to play: Know that everyone is needed and each person has come to contribute the outcome.

Any engagement can be transformed through essential conversations: Intention to speak and act authentically from a common vision can transform any meeting Heartland's 10 Principles of Convening.

Following Heartland's 10 Principles of Convening will allow for your organization to conduct proactive meetings more successfully and thoroughly. These principles will encourage clarification, engagement, and open-mindedness within your convening. If you have meetings with people of varying skill level who seek to collaborate effectively and are occasionally challenged in doing so, consider adding the Principles of Convening your conference room. Contact Heartland today to maximize your collaboration, leadership or convening capacities. Follow us on our LinkedIn page to receive weekly updates on our blog and convening skills! Contact us at 612.920.3029 for your next consultation on the Art of Convening.

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Leadership is Convening

Photo Credit: Craig Neal

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Leadership is Convening

Excerpt from Community: The Structure of Belonging, by Peter Block

Berrett-Koehler Publishers, May 2008

In communal transformation, leadership is about intention, convening, valuing relatedness, and presenting choices. It is not a personality characteristic or a matter of style, and therefore it requires nothing more than what all of us already have. 

This means we can stop looking for leadership as though it were scarce or lost, or it had to be trained into us by experts. If our traditional form of leadership has been studied for so long, written about with such admiration, defined by so many, worshipped by so few, and the cause of so much disappointment, maybe doing more of all that is not productive. The search for great leadership is a prime example of how we too often take something that does not work and try harder at it. I have written elsewhere about reconstructing leader as social architect.

The Art of Convening

The shift is to believe that the task of leadership is to provide context and produce engagement, to tend to our social fabric. It is to see the leader as one whose function is to engage groups of people in a way that creates accountability and commitment. In this way of thinking we hold leadership to three tasks: 

• Create a context that nurtures an alternative future, one based on gifts, generosity, accountability, and commitment.
• Initiate and convene conversations that shift people’s experience, which occurs through the way people are brought together and the nature of the questions used to engage them.
• Listen and pay attention. 

Convening leaders create and manage the social space within which citizens get deeply engaged. Through this engagement, citizens discover that it is in their power to resolve something or at least move the action forward. 

Engagement, and the accountability that grows out of it, occurs when we ask people to be in charge of their own experience and act on the well-being of the whole. Leaders do this by naming a new context and convening people into new conversations through questions that demand personal investment. This is what triggers the choice to be accountable for those things over which we can have power, even though we may have no control.

In addition to convening and naming the question, we add listening to the critical role of leadership. Listening may be the single most powerful action the leader can take. Leaders will always be under pressure to speak, but if building social fabric is important, and sustained transformation is the goal, then listening becomes the greater service. 

This kind of leadership––convening, naming the question, and listening––is restorative and produces energy rather than consumes it. It is leadership that creates accountability as it confronts people with their freedom. In this way, engagement-centered leaders bring kitchen table and street corner democracy into being.

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Uber Master Coach Richard Leider

Photo Credit: Craig Neal

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by Rachel Harris

Heartland Group was founded twenty years ago in service to organizational transformation and the people who make that possible. Long­time colleague, master coach, and bestselling author Richard Leider, recently recognized Heartland's milestone. Richard, founder of Inventure - The Purpose Company, is ranked is ranked by Forbes as "one of the Top 5 most respected executive coaches." He notes Heartland's 20-year business anniversary:

"Purpose. A hard word to define, perhaps. It may not have a name or a face. We may not immediately see it as purpose, but it is there. And, Patricia and Craig saw it, named, and have worked it with grace and integrity for the past 20 years! They have held the center on the art and science of "convening with purpose". And, that has helped many of us to be confidently connected with something larger than our own lives."

~ Richard Leider, Bestselling author of The Power of Purpose

Richard has worked with over 100,000 leaders from over 100 organizations speaking on the power of purpose. Heartland has been honored to have Richard write the Foreword to Heartland's book The Art of Convening. In the foreword Richard writes:

"Many, many books come across my reading table each year, but it has been a long time since one of them affected me as much as this one has. It has struck some deep chords within me. It has reminded me that each gathering is a sacred adventure where even our struggles can lead us to what mythologist Joseph Campbell called “the rapture of being alive.” You hold in your hands a wise book."

If you are wanting to convene with purpose in your own life, you can learn and lead with grace by reading and reflecting on the 9 chapters of The Art of Convening book. 

Learn How to Convene with Purpose:

Convene with purpose in your next meeting. Move beyond facilitation to profound connection. Using the Art of Convening, transform your meetings, boost ROI, and retain your best people. Give us a jingle at 612.920.3039 to get started. Follow us on our LinkedIn page to receive helpful tips on the art of convening. 

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Does Culture Trump Strategy?

Photo Credit: Craig Neal

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by Rachel Harris

A quick search revealed dozens of articles from around the world declaring that culture trumps strategy. Legendary systems thinker Peter Drucker has written extensively on the topic.

Organizations, like people, are complex entities with competing priorities. We live with the paradox of needing to relieve immediate problems while engaging in slow-moving culture change one interaction at a time. Drucker writes, "Results are gained by exploiting opportunities, not by solving problems.” In order to overcome this slow-moving culture change, and wanting to solve problems, one must set their priorities. It is needed to put culture before strategy in order to see the change that is desired. 

According to a Harvard Business Review article written by Nilofer Merchant, "Culture is the domain that enables or obstructs a velocity of function. By addressing where an organization is limiting its velocity, you can accelerate the engine that fuels innovation and growth, and, ultimately, financial numbers." With a combination of culture and strategy, it allows an organization to perform at its' strongest ability. 

The ultimate question is how does one incorporate the importance of both culture and strategy to get the most results and how does one measure those results. 

Given such qualitative evidence, is it possible to create lasting strategic results when a quick fix is wanted, yet a culture change is warranted? We believe the answer is yes. Call us at 612-920-3039 to set up a plan to change your culture with lasting strategic results. In the meantime, follow Center for Purposeful Leadership on our LinkedIn page for updates on how to master the Art of Convening. 

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Culture vs. Strategy Initiatives: What comes first?

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"Part of a company's strategy could be the formation of a certain culture they aspire to achieve."

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by Rachel Harris

"Strategy: A method or plan chosen to bring about a desired future, such as achievement of a goal or solution to a problem.

Culture: Broadly, social heritage of a group, organized community or society. It is a pattern of responses discovered, developed, or invented during the group's history of handling problems which arise from interactions among its members, and between them and their environment." - The Business Dictionary

As an organization plans to make changes, leaders take into consideration both cultural and strategy initiatives. Some begin to question which initiative they should highlight the importance of, in order to see the most results. The answer is simple: neither. Cultural and strategical initiatives both have lasting benefits on any sort of change management initiative.

Time and time again we've experienced clients frequently mistaking strategy as the underlying problem, when in fact, matching a company's culture to any change initiative is the key to success. According to a Harvard Business Review article on Cultural Changes, the author writes "A strategy that is at odds with a company’s culture is doomed. Culture trumps strategy every time." A company's strategy must match the culture within to show the most productivity. 

Another view on Culture Vs. Strategy is the vision that your culture is a part of your strategy. This plays off of the original idea of leveling the two. This view does so, but in a different aspect. Part of a company's strategy could be the formation of a certain culture they aspire to achieve.

Heartland wants to help you ensure your initiatives go hand in hand to create success in achieving your goals. When you cannot take the pain of the status quo anymore, give us a jingle at 612-­920­-3039 to set up a coaching session. Follow us on our LinkedIn profile to stay updated on the Art of Convening! 

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