Meet Our CPL Blog Writer: Rachel Harris

Photo Credit: Craig Neal

Photo Credit: Craig Neal


 Meet Our Writer

Rachel Harris, MA, CSM

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An organizational development consultant focusing on change management, business processes and engagement, Rachel empowers leaders to stretch in their capacities. A left- and right-brain thinker, she’s motivated to resolve problems creatively.

A builder by nature, Rachel brings diverse and often disparate groups together with ease. Clients rely on her welcoming nature, steady presence and visionary strengths to realize big picture dreams and maintain the confidence to reach realistic goals. Together, they move from the seemingly impossible to the probable and practical.


We are now Center for Purposeful Leadership!

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Founded as Heartland in 1995, we are now Center for Purposeful Leadership, home to the Art of Convening! Though our name has changed, our values remain the same. At the heart of the matter in convening is purpose. We invite you to join us on this journey into new beginnings.

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Art of Convening Ch.1: Lessons for Leadership

Photo Credit: Craig Neal

Photo Credit: Craig Neal


By Sarah Flores, Marketing Intern

In a world of ever-changing times, it is important for leaders to adapt but stay true to who they are. In CPL's book The Art of Conveningchapter 1 focuses on the importance of the Heart of the Matter for leadership: Genuineness and Authenticity. The first chapter explores this central aspect of CPL's convening wheel highlighting being genuine, staying connected to oneself and others, and the practices that help us to attain these goals. 

As genuineness creates authenticity, and vice versa, this becomes a key aspect of knowing oneself. In leadership, "knowing oneself is the foundational premise of leadership". Not only does this contribute to strong leadership and connectivity, but it is the stabilizer and calibrator through the journey of convening practice. 

The purpose of the heart of the convening wheel is to provide clarity, confidence and a sense of belonging so that we are able to support and hold others safe. A challenge that many come across during their journey is staying connected within and among others. In order to overcome these challenges, remember practices include but are not limited to mindfulness, journal keeping and immersing yourself in nature. Practices of remembering, help us find who we are and what we have forgotten we hold true. 

In an article talking about leading in an era of change, author Tanmay Vora recommends these top 5 pieces of leading sustainable change:

  1. Inspire through purpose
  2. Go all in
  3. Enable capabilities to succeed during transformation
  4. Instill a culture of continuous learning
  5. Inclusive leadership

CPL believes The Art of Convening begins with authenticity. We invite you and your organization to explore and begin your journey to mastering The Art of Convening. If you are interested in furthering a discussion on authentic leadership and convening, call us at 612.920.3039. For weekly updates and tips, follow CPL on our LinkedIn page. 


Embracing Change: A Client Success Story

Photo Credit: Craig Neal

Photo Credit: Craig Neal


by Rachel Harris

While the times around us are changing, business models are changing with them. Many organizations big and small are transitioning to a focus on the long-term visions and goals of their business. Though short-term visions are extremely important, CPL has seen and researched this trend. As short-term visions provide faster results, long-term visions provide the longevity for your business in this competitive world. Many of these long- and short-term visions begin with one of the most important aspects: setting goals. Have you ever looked toward an end goal and wondered how to reach it? CPL recently had a client reaching toward a new beginning.

The culmination of a two-month training, convening, and development project resulted in a tremendous transformation for this client heavily engaged in public input on hotly contested topics. In late January, our clients rolled out a new public engagement format, based on the Art of Convening methodology. They had taken an introductory Art of Convening training in Fall 2016 and considered how best to incorporate purpose, invitation and hearing all the voices within their business culture. Their intent was to be mindful of the organizational culture, with a new CEO onboard, while boldly taking a leap in a new direction.

With the consultation between Heartland and our client, they began renaming the evening meetings from "Public Input" to "Listening Session". Stakeholders then took notice that the meetings would be delivered anew. Great care was put into each element of the structured conversation in the 90-minute meeting.By courageously adapting Art of Convening methodologies, our client reached a dramatically different outcome with increased attendance and engagement.

Previously, stakeholders had noted they didn't feel heard. At the retooled Listening Session people openly observed staff was compassionate and residents felt listened to. The client's excellent outcome indicates a profound shift in how they relate - to and are received by - their customers and stakeholders.

If your organization's goals include breakthrough relations with your stakeholders and customers or conducting effective meetings to reach those goals, give CPL a jingle at 612-281-1192. In the meantime, be sure to check out other CPL blogs and our LinkedIn page for weekly updates and tips on The Art of Convening


Does Culture Trump Strategy?

Photo Credit: Craig Neal

Photo Credit: Craig Neal


by Rachel Harris

A quick search revealed dozens of articles from around the world declaring that culture trumps strategy. Legendary systems thinker Peter Drucker has written extensively on the topic.

Organizations, like people, are complex entities with competing priorities. We live with the paradox of needing to relieve immediate problems while engaging in slow-moving culture change one interaction at a time. Drucker writes, "Results are gained by exploiting opportunities, not by solving problems.” In order to overcome this slow-moving culture change, and wanting to solve problems, one must set their priorities. It is needed to put culture before strategy in order to see the change that is desired. 

According to a Harvard Business Review article written by Nilofer Merchant, "Culture is the domain that enables or obstructs a velocity of function. By addressing where an organization is limiting its velocity, you can accelerate the engine that fuels innovation and growth, and, ultimately, financial numbers." With a combination of culture and strategy, it allows an organization to perform at its' strongest ability. 

The ultimate question is how does one incorporate the importance of both culture and strategy to get the most results and how does one measure those results. 

Given such qualitative evidence, is it possible to create lasting strategic results when a quick fix is wanted, yet a culture change is warranted? We believe the answer is yes. Call us at 612-920-3039 to set up a plan to change your culture with lasting strategic results. In the meantime, follow Center for Purposeful Leadership on our LinkedIn page for updates on how to master the Art of Convening


Culture vs. Strategy Initiatives: What comes first?

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"Part of a company's strategy could be the formation of a certain culture they aspire to achieve."


by Rachel Harris

"Strategy: A method or plan chosen to bring about a desired future, such as achievement of a goal or solution to a problem.

Culture: Broadly, social heritage of a group, organized community or society. It is a pattern of responses discovered, developed, or invented during the group's history of handling problems which arise from interactions among its members, and between them and their environment." - The Business Dictionary

As an organization plans to make changes, leaders take into consideration both cultural and strategy initiatives. Some begin to question which initiative they should highlight the importance of, in order to see the most results. The answer is simple: neither. Cultural and strategical initiatives both have lasting benefits on any sort of change management initiative.

Time and time again we've experienced clients frequently mistaking strategy as the underlying problem, when in fact, matching a company's culture to any change initiative is the key to success. According to a Harvard Business Review article on Cultural Changes, the author writes "A strategy that is at odds with a company’s culture is doomed. Culture trumps strategy every time." A company's strategy must match the culture within to show the most productivity. 

Another view on Culture Vs. Strategy is the vision that your culture is a part of your strategy. This plays off of the original idea of leveling the two. This view does so, but in a different aspect. Part of a company's strategy could be the formation of a certain culture they aspire to achieve.

Heartland wants to help you ensure your initiatives go hand in hand to create success in achieving your goals. When you cannot take the pain of the status quo anymore, give us a jingle at 612-­920­-3039 to set up a coaching session. Follow us on our LinkedIn profile to stay updated on the Art of Convening


A Leader Looks to Retain Top Talent: A Client Success Story

Photo Credit: Craig Neal

Photo Credit: Craig Neal


by Rachel Harris

In a periodic series, Heartland Group shares illuminating case studies of change management successes. The current installment focuses on a client who had come to a cross-roads and knew the status quo was no longer an option. Our client is a Human Resources Vice President who sought to resolve an employee retention problem, but found roadblocks in navigating a much more complex situation in the company culture. She hired Heartland Group to apply Convening methodology and map a path forward.

Coming to the realization that her smartest, most talented staff were underperforming or leaving, a Vice President of Human Resources knew a change was needed. After assessing employee needs and emphasizing talent retention, she discovered that company culture was impacting performance.  

She contacted Conversational Intelligence-trained coach Patricia Neal and initiated a plan of action. Together they focused on retaining top female talent in the male-dominated engineering company and re-energizing the workforce through a special interest group (SIG). What began as a staffing retention issue had morphed into a culture change initiative.  This is where the project got exciting!

This SIG met to re-focus the mission and vision, design a kick-off meeting and receive Art of Convening training.  The group relaunched successfully in March with over 70 people in attendance - double the expected turnout!  Their success evolved from executive coaching and training on more effective meetings.  Now that the SIG is up and running, they have requested a quarterly tune-up on designing effective meetings for inclusion. The quarterly trainings and monthly coaching have enabled middle managers to create a culture of inclusion, develop staff buy-in and transform their leadership. Excellent outcomes!

We love to work with leaders who are ready to move beyond the status quo.Center for Purposeful Leadership: Connect. Engage. Collaborate. Give us a jingle. #612-920-3039.


Using Convening to Transform Company Culture: June TLC

Photo Credit: Daniel Scotton

Photo Credit: Daniel Scotton


by Rachel Harris

With Mother’s Day recently passed, I arrived at work yesterday thinking about how to create a positive future for all people, whether their path takes them into the business world or not.  An equitable workplace is on my mind.  I worry that it might not be possible to spark shifts in company cultures that dissolve the glass ceiling for women and minorities.  And, I hope that such corporate transformations are already happening.  

At the upcoming TLC-Twin Cities, Heartland will convene a conversation inspired by news of the 5th Annual Minnesota Census of Women in Corporate Leadership.  

In this important annual conversation - relevant for anyone who is making forward-thinking business decisions, has a daughter or knows a woman rising through the ranks, Heartland and St. Catherine University will relay how company culture impacts women’s advancement in Minnesota.

There are several ways to participate:

  • Come for the morning session “Inclusive Leadership: Why Company Culture and Men Matter” ($99) and stay for lunch ($19) to extend the conversation.
  • Bring a colleague to continue the conversation afterward at the office!  2+ participants per company reduces the morning rate to $89/person.
  • Invite colleagues to attend the afternoon “Getting Your Life into Balance” Workshop ($75). People can participate in the Workshop separately from the morning.

June 10th will be a day of rich learning and action-oriented outcomes. We’d love to see you there. Regiser here.